Scam Alert: Fraudulent Emails + Important Note About Legitimate Communications

At the same time, OneMusic is currently sending legitimate correspondence to our customers regarding changes to our services and operations. We understand how confusing this timing can be.

What to Watch For:

• Scam emails may falsely claim to be cease and desist notices or copyright infringement warnings.
• Some reference law firms and other legal representatives.
• The emails may contain logos or branding but are sent from unofficial email addresses such as Gmail accounts.
• These scam emails may ask you to click a link or download a PDF file — do not click or download anything, as these may contain malware.

About Our Emails:

We are currently sending out genuine monthly correspondence to existing customers in advance of their billing anniversary, while accounts are being migrated from our old system to our new customer management platform. These emails include details about billing changes, our updated Terms of Use, and other important information.

To verify which updates are legitimate, please visit our official summary page: onemusicnz.com/changes

In addition, OneMusic continues to contact businesses that do not currently hold a music licence, as part of our ongoing responsibility to explain when and why a licence is required. These emails do include information about the legal and financial risks of playing copyrighted music in public without a licence — which makes this phishing scam particularly misleading.

How to Stay Safe:

• Real emails from us will always come from a @email.onemusicnz.com address.
• Be cautious with unexpected or urgent messages, especially those asking you to download a file or click a link.
• If you’re ever unsure, check the update page or contact us directly at [email protected] or phone us on 0800 800 663. 

What to Do if You Get a Suspicious Email:

• Do not click on any links or open attachments from suspicious emails.
• Report the scam to us at [email protected], including the sender’s details and email contents.
• Then delete the email.
• If you clicked a link or downloaded a file, run a virus scan or consult your IT support team.

Stay Safe:

• Always check the sender’s email address carefully.
• Be cautious with unexpected messages, especially those using urgent or threatening language.

We take your digital safety seriously and appreciate your vigilance.
If in doubt — check first, click later.