Music on Hold

Music can be an extremely valuable business tool to entertain customers when waiting on hold. It can be used to strengthen your brand and can help to reduce perceived wait times.

The OneMusic Music on hold Licence gives businesses and organisations the permission they need to use music on hold, while helping to ensure that music creators are compensated for the use of their work.

Get the permission you need to use music on hold quickly, easily and cost-effectively with a Music On Hold licence.

 

 

CALLER CAPACITY ANNUAL FEE
1 - 5 Lines $285.81
6 - 10 Lines $424.71
11 - 25 Lines $714.75
26 - 50 Lines $1430.88
51 - 100 Lines $2480.26
101 - 200 Lines $4447.74
201 - 300 Lines $7258.69
301 - 400 Lines $9596.92
each additional line above 400 $25.02 per line
MUSIC DUBBING  
$296.40 per annum  
  • Caller capacity is defined as the maximum number of held calls that can listen to music at any one time.
  • Rates include GST, and apply to the period 1 October 2019 – 30 September 2020. Rates increase by the Consumer Price Index (CPI) on the 1st October each year.
  • Music Dubbing covers the reproduction and / or temporary storage (caching) of music copied for the purposes of public performance.

 

Why do I need a music licence to play music on hold?

Under the Copyright Act (1994), having permission from music creators to use their music in a business setting is a legal requirement. This permission is required regardless of how you play music – whether you play the radio, CDs, use digital music services, or play music to callers on hold. A OneMusic licence grants you the legal permission you need to use virtually all music from anywhere in the world.

I have paid for the music I play, so why do I need a licence?

Simply buying music does not provide the rights to use this music in a commercial or public setting. Music is sold for private / domestic use, so any use of this music by a business or organisation requires the permission of music creators to use their music.

Is holding a licence to play music on hold a legal requirement?

Yes it is - the Copyright Act (1994) clearly establishes public performance rights, protecting the rights of music creators. The Copyright Act also outlines the penalties for anyone in breach of the Act. You can access the Copyright Act (1994) here.

Who is OneMusic?

OneMusic is the licensing brand for APRA AMCOS and Recorded Music NZ. OneMusic licenses businesses that use music on behalf of APRA AMCOS and Recorded Music NZ, who return the licence fees collected to music creators – songwriters, composers, music publishers, recording artists and record labels – as royalties.

Both are member organisations, which means that after administration costs all money collected is returned to music creators as royalties.

Where does the money go?

OneMusic pays all money collected to APRA and Recorded Music NZ to distribute to their members - songwriters, composers, music publishers, recording artists and record labels.

Licence fees for the OneMusic Music on Hold licence are distributed using analogy and direct distribution. Licence fees distributed by analogy are distributed using data from commercial, student, community and iwi radio stations. Licence fees distributed directly are distributed through the APRA Music on Hold reporting system.

APRA and Recorded Music NZ are both member organisations, which means that after administration costs, all money collected is distributed to music creators as royalties.

Who can verify that I need a music licence?

Most councils, Citizens Advice Bureaus and industry trade organisations are familiar with the requirement to hold a music licence when using music in a business. The following organisations also host information regarding music licensing on their websites.

                

I use a music streaming service - why do I need a dubbing licence?

When you play music from a streaming service, temporary copies of songs are stored on your device. The OneMusic Dubbing Licence satisfies your obligations under the Copyright Act (1994) for the copying of music for the purposes of public performance.

It’s important to note that holding a Dubbing Licence does not grant you permission from the music streaming platform itself to use their service in a business or commercial setting. In most cases the terms and conditions of music streaming services do not allow you to use their service in a business or commercial setting.

Learn more about the music dubbing licence here.

 

Want to know more? Read the full FAQs here, or call us on 0800 800 663 - we're here to help.